Select Allow an app through Windows Firewall.Ĭlick Change Settings and Allow another program. In the Find a setting field type firewall. If you use the Windows Firewall, these steps will help you "allow" Logos to communicate with the Logos servers to update Logos or Logos resources.ĭownload LogosSetup.exe from the install page here and save it to your Desktop.Ĭlick the Start menu in the bottom-left hand corner of your screen. Solution 3: Allow Setup through the Firewall You can use this to investigate with your system administrator (or a Windows technician-not Logos) what is causing the transient error in Windows' BITS service, or provide this information to a computer technician. Use the contents of the log to find the specific error number. The BITSadmin verbose logs are located in your Documents folder with the name bitsverbose.txt. Copy and paste the following command into the command prompt and hit enter: bitsadmin /list /verbose > "%USERPROFILE%\Documents\bitsverbose.txt" If you receive a Transient Error when running bitsadmin /list you will want to obtain a set of "verbose" BITSadmin logs. You will you will need to contact your network administrator, computer manufacturer, or Microsoft for assistance repairing or enabling BITS before you will be able to use the Logos. If there are still no results there is a chance the BITS service may have been damaged by a malware attack or disabled by your administrator in order to control what updates your computer receives. Restart the computer and run BITSAdmin /list in Command Prompt one more time. This is done by opening a Command Prompt as an administrator (see Using BITSAdmin above) and running the following command: netsh winsock reset If the download process hangs and provides no error messages, resetting the computer's network adapter may be necessary. Restart the Command Prompt and run the winsock reset (see below) command before restarting the computer may fix this problem. This may indicate a problem with the BITS service. If you receive an error downloading Windows updates speak with a Windows certified technician.Īfter running the bitsadmin /list command the Command Prompt may stop responding and will not accept user input. We recommend checking for and installing all Windows updates via Windows Update after resetting BITS jobs. If you see over 50 jobs you may need to run the following to command to clear the BITS jobs: BITSAdmin /reset Then press Enter/Return to view a list of current BITS download "jobs". In most cases, overloaded downloads are stuck in a "suspended" or "error" state and will not download on their own anyway. If you receive a list of "jobs", we know BITS is enabled, but if that list contains more than 50 items it's possible that it has become overloaded. Record the results from each each scenario listed below, and provide the results to the customer support representative when reporting the results for further instructions. This will display one of three possible results: Use BITSAdmin to check the BITS' current status. If the above solutions do not resolve the issue, it may be possible the BITS service has been damaged, is overloaded, or is disabled. Logos uses Microsofts' BITS to download necessary files to support and install Logos.
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